Reference

How good911 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments through DANA, OVO, or GoPay, and keep your account secure.

Data collected only for account operationDANA, OVO, GoPay payment data handled separatelyYou can request access or deletionNo data sold to third partiesContact us any time for privacy queries

Explore the Lobby Read FAQ

What We Collect and Why We Hold It

good911 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, email address, and the mobile number linked to your account when you register. When you make a deposit or withdrawal through DANA, OVO, or GoPay, the transaction reference and wallet identifier are logged against your account — this is required to confirm

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payment and resolve any mismatch. We do not store your full e-wallet credentials or PIN. Device identifiers and session data are collected automatically when you access the lobby from your phone or browser; this helps us detect unusual login patterns and protect your account from unauthorised
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access. We also collect the choices you make inside the lobby — the game categories you browse, the tables you open, the deposit amounts you confirm — to maintain your account history and respond to support requests. We keep this data for as long as your
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account is active and for a reasonable period after closure, in line with applicable law. Where local law in Indonesia requires us to share data with regulatory bodies, we comply; outside those obligations, your data stays with us and the payment processors you choose. You can
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request a summary of everything we hold at any time by contacting our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to see the data we hold, correct anything that's wrong, or ask us to delete your account records, our support team handles these requests directly. Reach out through the channels below and include your registered email address so we can verify your identity before processing any data request. We aim to respond to all privacy-related queries promptly.

Live Chat Start a live chat from any page in the lobby. Mention your registered email and the nature of your data request so we can route it to the right team quickly.

Email Support Send your privacy request to our support email address. Include your account username and a clear description of what you want — access, correction or deletion.

Account Help Centre Log in, go to Account Settings, and open the Help section. From there you can submit a formal data request directly tied to your account record.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We use encryption on all data in transit between your device and our servers. Account login is protected by a one-time password sent to your registered mobile number — the same number you use for your DANA or OVO wallet verification. Cookies on our site track session state and your in-lobby preferences; they do not store payment credentials. You can clear or block cookies in your browser settings, though some lobby features may not work without session cookies active.

Data Encryption

All data moving between your device and our platform travels over an encrypted connection. This covers your login, payment requests through DANA or OVO, and session activity.

Cookie Controls

We use session cookies to keep you logged in and remember your lobby preferences. You control cookies through your browser settings; blocking them may affect how certain pages load.

Account Access Logs

Every login to your account is recorded with a timestamp and device type. If you spot an access event you do not recognise, contact support immediately so we can review and act.

Data Retention Policy

We hold your account data while your account is open and for a period after closure as required by applicable law. Once the retention window passes, personal data is deleted from active systems.

Common Questions About Your Privacy on good911

These are the questions we get most often from account holders in Indonesia about how their data is managed, what rights they have, and how to act on those rights. If something is not covered here, live chat or email support will get you a direct answer.

We collect your name, email address, and mobile number at registration. Once you transact, payment method references — such as your DANA or GoPay transaction ID — are added to your account record.

Yes. Submit a data access request through live chat or email with your registered email address. We will verify your identity and send you a summary of everything linked to your account.

We share data only with the payment processors you choose — DANA, OVO, GoPay — to complete transactions, and with regulatory bodies where Indonesian law requires it. We do not sell your data.

Contact our support team via live chat or the Account Help Centre. Request account closure and data deletion. We will confirm the steps and the retention period that applies under applicable law.

Transaction references and wallet identifiers are stored in your account history for dispute resolution. We do not store your e-wallet PIN or full account credentials at any point.

Session cookies keep you logged in and remember lobby preferences on mobile. They do not capture payment details. You can clear them in your browser or app settings at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSpaceman Fast Round InfoGood911 Banking

How good911 Handles Your Personal Information

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Data Encryption

Cookie Controls

Account Access Logs

Data Retention Policy

Common Questions About Your Privacy on good911

01 What personal data does good911 collect when I register?

02 Can I see all the data good911 holds about my account?

03 Does good911 share my data with other companies?

04 How do I request that my account data be deleted?

05 What happens to my payment data — DANA, OVO, GoPay — after a transaction?

06 How do cookies affect my privacy when I use the lobby from my phone?

Privacy Policy

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