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Our Legal Terms for Indonesia Accounts

good911 operates under a defined legal framework that governs how your account, deposits via DANA, OVO, and GoPay, and your use of the platform are handled.

Account TermsUser RightsDANA, OVO, GoPay ConditionsJurisdiction NoticePolicy Contact
good911 Our Legal Terms for Indonesia Accounts
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Security

good911 applies account security measures that cover login verification, wallet linking for DANA, OVO, and GoPay, and data retention policies tied to your account lifecycle. Players in Palembang and elsewhere in Indonesia can request a summary of the personal data we hold by contacting support through any channel above. Cookies placed during your session are used for account authentication and session continuity — you can manage browser cookies through your device settings, though disabling them may affect login functionality. We retain transaction records for as long as required by applicable financial regulations and our internal compliance obligations, after which records are deleted or anonymised.

Login Verification

We use OTP-based login verification tied to your registered mobile number. Each session is authenticated independently, and suspicious login attempts trigger an automatic account hold pending your review.

Data Retention

Account data, including DANA, OVO, and GoPay transaction records, is retained in line with applicable financial regulations. After the required retention period, data is deleted or anonymised in full.

Cookie Policy

Session cookies handle authentication and keep your account active across pages. We do not use cookies to sell your data to third parties. Manage cookie preferences through your browser or device settings at any time.

Data Request Rights

You can request a copy of the personal data we hold, ask for corrections, or request deletion where local law permits. Submit your request via email or the in-app legal contact form — we respond with a full account summary.

LEGAL CONTACT PATHS

Reach Us for Legal and Policy Questions

If you have a question about these legal terms, a clause affecting your account, or a request to update your personal data, our support team handles policy-related queries directly. You can reach us through live chat inside your account, by email using the address listed in your account settings, or via the in-app support form accessible on Android and iOS. Response times for legal or data-related requests may be longer than standard account queries, and we will confirm receipt of your request within one business day.

Live Chat Open live chat from inside your account dashboard to raise a legal or policy query — available through the support icon in the menu on both mobile and desktop.
Email Support Send a written legal request or data inquiry to the email address shown in your account settings. We confirm receipt within one business day and respond in full shortly after.
In-App Form Use the policy contact form in our Android or iOS app. Select the Legal or Account category, describe your request, and submit. Our compliance team reviews each submission individually.

Your Legal and Policy Questions Answered

The questions below cover what we get asked most often about account terms, data rights, jurisdiction, and how to contact us with legal requests. If your question is not here, use any of the support channels above and our team will respond in writing.

Yes. Any deposit made via DANA, OVO, or GoPay is covered by our payment terms as well as the e-wallet provider's own conditions. Both sets of terms apply to your transaction simultaneously.

Your account use is subject to the laws of your region. Where mandatory local consumer law in Indonesia conflicts with our terms, local law takes precedence. We do not determine legality of access on your behalf.

Yes. Submit a data access request through live chat, email, or the in-app legal form. We will compile and send a full summary of what we hold, including transaction records linked to your wallet.

We retain financial records — including DANA, OVO, and GoPay transfers — for the period required under applicable financial regulations. After that period, records are deleted or fully anonymised.

We notify you via the contact method registered to your account. Continuing to use your account after the notified update date means you accept the revised terms.

Contact our support team before processing further transactions. Submit a closure request via email or live chat, and we will process it and confirm in writing once your account is closed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.